Effective Date: 01/10/2025
Welcome to naturofresh.co.za. We value your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African laws.
This Privacy Policy explains how NaturoFresh collects, uses, shares, and safeguards your personal information when you visit or make a purchase from https://naturofresh.co.za
We collect and process personal information necessary for providing our services and improving your experience.
When you visit the Site or make a purchase, we may collect:
Contact Information: Your name, email address, phone number, and delivery address.
Payment Information: Credit or debit card details, billing address, and related payment data (processed securely via third-party providers).
We automatically collect certain data when you use our Site, such as:
Browsing Details: Pages visited, time spent on the Site, and links clicked.
Device Details: IP address, browser type, operating system, and device type.
We collect and process your personal information for the following purposes:
Order Fulfilment: To process, confirm, and deliver your purchases.
Customer Support: To respond to your queries and provide after-sales assistance.
Improving Services: To analyse and enhance our Site and offerings.
Marketing & Communication: To send you updates, offers, and product information (only if you have consented).
Legal Obligations: To comply with relevant laws, tax, and record-keeping requirements.
We process your personal information based on one or more of the following legal grounds:
Your consent (for example, when subscribing to our newsletter).
To perform a contract (for example, processing an order).
To comply with a legal obligation.
To pursue our legitimate business interests in improving our services.
We do not sell your personal information. We may, however, share it with:
Service Providers: Trusted third parties such as payment processors, couriers, and marketing service providers who assist in operating our business.
Legal Requirements: When required to do so by law, regulation, or court order.
All third-party service providers are contractually bound to keep your personal information confidential and secure.
We use appropriate, reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, or disclosure. While we take every precaution, please note that no electronic transmission or storage method is completely secure.
As a data subject, you have the following rights:
Access: You may request access to the personal information we hold about you.
Correction: You may ask us to correct or update inaccurate or incomplete information.
Deletion: You may request that we delete your personal information where legally permissible.
Objection: You may object to the processing of your personal data under certain circumstances.
Withdraw Consent: You may withdraw your consent to receive marketing communications at any time.
Requests to exercise these rights can be made by contacting us at alan@naturofresh.co.za
We use cookies to improve your browsing experience and analyse website traffic. You can control or disable cookies through your browser settings; however, some features of the Site may not function properly without them.
Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on this page with an updated effective date.
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
NaturoFresh
📞 +27 82 929 5210
📧 alan@naturofresh.co.za
